Call Center Representative

Brenart Eye Clinic is looking for a Call Center Representative to join our growing team. The ideal candidate will have a flexible schedule and will be available to work Monday-Friday and at least one Saturday a month. We are located right off of Rt 47 in Yorkville, IL. A summary of the position is below.

SUMMARY OF RESPONSIBILITIES

Responsible for answering and triaging incoming calls, taking messages and scheduling appointments.

LIST OF RESPONSIBILITIES/DUTIES

Answers and triages calls accordingly.
Schedules patient appointments and reminds patients of necessary items to bring, including their referral, medications, eyedrops and eyewear.
Takes messages and assures they are delivered to the appropriate team member and/or documented into the electronic health record.
Handles inquiries about accepted insurance, office hours, services, locations, exam fees, doctor information, etc.
Enters referral information into the computer system.
Assists in other clerical duties as able and requested.
Answers calls in a prompt, professional and polite manner.
Responds easily to routine requests for information.
Ensures that all messages are clearly documented and distributed promptly and appropriately.
Maintains patient confidentiality (HIPAA) always.
Cooperate and communicates with all departments.
Occasionally covers lunches and/or breaks for the front desk staff.

MINIMUM EDUCATION REQUIREMENTS

High school diploma or GED

EXPERIENCE AND ABILITIES

1-2 years of call center/secretary/receptionist experience preferred.

MINMUM DEMONSTRATED SKILLS

Individual must exhibit pleasant manners, be professional in conduct, and have the ability to represent practice standards of high efficiency and decorum.
Interacts well with staff members and physicians.
Demonstrates strong listening skills.
Possesses skill in operating computers and answering multiline phone systems.
Possesses a willingness and desire to learn by instruction from the patient service manager, coworkers and physicians.
Possesses the ability to learn about services and medical terminology.

PHYSICAL DEMANDS

Must be able to sit for extended periods of time.
Must be able to communicate via the telephone for extended periods of time.
Must be able to view and type computer data for extended periods of time.
Must be able to adhere to work schedule.
Occasional use of a staircase may be necessary.

Please note: This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Benefit Conditions:

Waiting period may apply

This Job Is:

A good job for someone just entering the workforce or returning to the workforce with limited experience and education
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma