Call Center Representative
Brenart Eye Clinic is looking for a Call Center Representative to join our growing team. The ideal candidate will have a flexible schedule and will be available to work Monday-Friday and at least one Saturday a month. We are located right off of Rt 47 in Yorkville, IL. A summary of the position is below.
SUMMARY OF RESPONSIBILITIES
Responsible for answering and triaging incoming calls, taking messages and scheduling appointments.
LIST OF RESPONSIBILITIES/DUTIES
- Answers and triages calls accordingly.
- Schedules patient appointments and reminds patients of necessary items to bring, including their referral, medications, eyedrops and eyewear.
- Takes messages and assures they are delivered to the appropriate team member and/or documented into the electronic health record.
- Handles inquiries about accepted insurance, office hours, services, locations, exam fees, doctor information, etc.
- Enters referral information into the computer system.
- Assists in other clerical duties as able and requested.
- Answers calls in a prompt, professional and polite manner.
- Responds easily to routine requests for information.
- Ensures that all messages are clearly documented and distributed promptly and appropriately.
- Maintains patient confidentiality (HIPAA) always.
- Cooperate and communicates with all departments.
- Occasionally covers lunches and/or breaks for the front desk staff.
MINIMUM EDUCATION REQUIREMENTS
- High school diploma or GED
EXPERIENCE AND ABILITIES
- 1-2 years of call center/secretary/receptionist experience preferred.
MINMUM DEMONSTRATED SKILLS
- Individual must exhibit pleasant manners, be professional in conduct, and have the ability to represent practice standards of high efficiency and decorum.
- Interacts well with staff members and physicians.
- Demonstrates strong listening skills.
- Possesses skill in operating computers and answering multiline phone systems.
- Possesses a willingness and desire to learn by instruction from the patient service manager, coworkers and physicians.
- Possesses the ability to learn about services and medical terminology.
PHYSICAL DEMANDS
- Must be able to sit for extended periods of time.
- Must be able to communicate via the telephone for extended periods of time.
- Must be able to view and type computer data for extended periods of time.
- Must be able to adhere to work schedule.
- Occasional use of a staircase may be necessary.
Please note: This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Benefit Conditions:
- Waiting period may apply
This Job Is:
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Work Remotely:
- No